We understand that it can be a frustrating experience when the app or website does not function as intended, as it reduces the overall gaming experience. As such our specialists work tirelessly to ensure the game-play experience is as smooth as possible.
Therefore under normal circumstances the application/website should run as intended so if you are encountering issues with the app’s or website's performance, the reason is most likely external. Below are some tips you can try to implement in order to resolve the issue:
Check your internet speed; consider resetting your ISP WiFi router or mobile data
Check and close other running applications on your device
Check if your device has free storage space
For Apps: Check if your software version is outdated
Consider clearing your app/browser cache and cookies
Try using a different ISP or data connection
Try using a different device to see if the application/website is running as intended
For Apps: If all else fails, please try a fresh re-install of the app
If the aforementioned options have not already fixed the issue you are facing, then please contact our support team for further assistance!