As mentioned in our previous article titled "Which documents are required to be submitted for Parimatch Account verification?" the process is very simple and usually does not take very long to complete.
To ensure a smooth verification, make sure to prepare accurate and clear documents. For example:
Submit documents in a supported format, like PDF.
Ensure that details like your name, bank logo, address, and recent transactions are clearly visible if submitting bank statements.
Take a clear selfie, if required, with the necessary document visible in the frame.
Once you upload/submit the proper document photos (making sure to use high-definition photos to speed up the process), it should take no longer than 24 hours maximum to check everything and notify you about the successful account verification.
During higher-than-usual support volumes, verification might take longer than the standard 24 hours. It is also essential to align with document submission requirements, such as ensuring that all four corners of documents are visible and images are clear and legible.
If more time has passed and you still have not received an update on your account verification status, follow these steps to escalate the issue effectively:
Verify that you sent your documents to the correct email, typically
[email protected].Ensure you used the email address registered with your account when sending the submission.
Check your inbox, including spam folders, for any replies from support.
Reply to the original thread to keep correspondence organized and avoid duplicate tickets.
NOTE:
This timeframe does not apply to situations where the verification department has requested additional documents.
Additionally, in special cases such as name change requests or when extra proof of identity is required, processing times may vary. Be sure to provide accurate answers to security questions and include all necessary supporting documents to avoid delays.