The aim of this article is to inform users about accessing the Live Casino Cashback page, eligibility requirements, time-frames, and other miscellaneous information.
How to Activate Cashback?
The easiest way to access the Live Casino Cashback feature is to visit the Bonuses page and then navigating to the Live Casino Cashback. You will have to login prior to using the link above. You can refer to the image below an example of the bonuses you may see.
Once you have navigated to your Bonuses page, you can then search for the LC Cashback option (in the image above this is on the left side). Clicking on this page will take you to the page below whereby you can check on the Terms & Conditions of this particular bonus.
In order to receive the bonus, you need to play your live casino games on the weekend, and in case of failure, ask for a 10% refund of the loss amount by writing a request to the address [email protected] with the gaming account number. If you have lost more funds than won, then you will get a compensation of 10% of the lost amount at the weekend to the account in Live Casino.
The appeal must be sent before the end of Monday, which follows the weekend, during which the gaming activity was conducted. Bonus compensation will be credited within 72 hours after the weekend.
Eligibility Requirements
In order to find out if you are eligible to receive the cashback, please make sure you have met all the requirements in the list below.
Check to ensure you are on a negative Profit & loss balance. This is calculated as: (The amount of losing bets - The amount of winning bets) X Cashback Percentage
Check to see if the wagering conditions are met within the wagering period. Only bets placed on Saturday and Sunday take part in the promotion
Check to see if you have wagered the minimum amount required in order to receive a cashback. The minimum cashback amount that can be received is 12500Tsh, so the minimum net loss amount has to be 12500Tsh / 10% = 125000Tsh
Confirm if you have played only those LC games which count towards this particular promotion. Please note that not all LC games are considered in this promotion.
If you still face any issues regarding the Cashback which have not been answered in this article, then please contact us for further assistance. We will gladly assist you accordingly!
KEY NOTES:
If you have received less than the amount you feel you should have received, then it is likely due to one of the following:
The games you have played may not count towards your wagering bonus
You may have won a few more games/rounds than anticipated
You may have exceeded the maximum cashback bonus amount of 1250000Tsh
Parimatch reserves the right to change or cancel the bonus offer at any time and refuse cashback if the gaming activity is determined to be of fraudulent nature.
You can refer to the Terms & Conditions for a comprehensive list of conditions regarding this promotion